Responsible gambling at Dendera Casino
Gambling should be entertainment, not a way to make money or escape problems. Most people gamble responsibly within their means. For some, gambling becomes problematic. Dendera Casino provides tools and resources to help you stay in control.
Recognising problem gambling
Problem gambling develops gradually. Warning signs include:
- Spending more money on gambling than you can afford
- Chasing losses with larger bets
- Lying to family or friends about gambling activity
- Using gambling to escape stress, anxiety or depression
- Neglecting work, studies or relationships because of gambling
- Borrowing money or selling possessions to fund gambling
If several of these describe your situation, professional help may be beneficial.
Player protection tools
We offer several features to help you maintain control over your gambling activity. These tools are available through your account settings.
Deposit limits
Set daily, weekly or monthly maximum deposits. Once the limit is reached, you cannot deposit additional funds until the period resets. Limit increases have a 24-hour cooling-off period before taking effect. Decreases apply immediately.
Session time limits
Configure alerts when you have played for a specified duration. The system can automatically log you out after extended sessions if you enable this feature.
Loss limits
Set maximum losses per day, week or month. When reached, you cannot place additional bets until the period resets.
Reality checks
Periodic notifications display time spent playing and net win/loss. These interruptions help you stay aware of your gambling activity.
Temporary breaks
Request a temporary break from gambling: 24 hours, 7 days or 30 days. During this period you cannot access your account or place bets. The account reactivates automatically after the period ends.
Self-exclusion
Close your account permanently for at least 6 months. This cannot be reversed – you must contact support after the exclusion period to request reactivation. Any remaining balance is refunded after wagering requirements are settled.
Tips for safe gambling
Follow these guidelines to keep gambling as entertainment rather than a problem:
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Set time limits for your sessions
- Never chase losses by increasing your stakes
- Avoid gambling when tired, stressed or under the influence of alcohol or drugs
- Treat gambling as a form of paid entertainment, not income
Underage gambling prevention
Gambling is illegal for persons under 18 in Germany. Dendera Casino implements age verification during registration and monitors for underage account creation.
Parents and guardians should take precautions: monitor children’s internet use, use parental control software, keep payment information secure. If you discover that a minor has accessed the platform, contact support immediately for account closure.
Getting professional help
If gambling has become a problem, professional support services are available. These organisations offer free, confidential assistance:
- BZgA – Federal Centre for Health Education (Germany)
- GamCare – support and counselling for problem gamblers
- Gambling Therapy – international online support service
- Local counselling centres and helplines in your region
Support for family & friends
Problem gambling affects more than just the player. Family members and friends often experience financial stress, relationship issues and emotional strain.
If someone you care about has a gambling problem:
- Talk openly and without judgement about your concerns
- Set clear boundaries around shared finances
- Seek support for yourself from counselling services
- Avoid enabling the behaviour by lending money or covering debts
Resources such as BZgA provide support for family members affected by someone else’s gambling.
Dendera’s commitment to responsible gambling
Dendera Casino is committed to promoting responsible gambling and minimising harm. We train staff to recognise signs of problem gambling, implement robust age verification, provide accessible self-exclusion tools and partner with responsible gambling organisations.
If you are struggling with gambling, please reach out. Support is available and recovery is possible.
