Dendera Casino privacy policy

This privacy policy explains how Dendera Casino collects, uses, stores and protects your personal information. By using our platform, you agree to the data practices described in this policy.

Last updated: November 2024

Information we collect

We collect several types of information to operate the casino platform, verify identities, process payments and comply with legal obligations.

During registration you provide: full name, date of birth, email address, phone number, residential address. This information verifies your identity and ensures you meet minimum age requirements for gambling.

Payment processing requires collection of payment method details: credit/debit card information, e-wallet accounts, cryptocurrency wallet addresses, bank account details. We do not store full card numbers – payment processors handle sensitive financial data under PCI-DSS compliance standards.

Our systems automatically collect technical information: IP address, device type, browser version, operating system, referring URLs, pages visited, time spent on the site. This data improves platform performance and detects fraudulent activity.

We track your gaming behaviour: games played, bets placed, wins and losses, bonus usage, transaction history. This information fulfils regulatory requirements, manages responsible gaming tools and detects problem gambling patterns.

How we use your information

Your personal information serves specific, legitimate purposes related to casino operations and legal compliance.

We share your information with limited third parties for specific operational purposes. We do not sell your data to marketers or advertisers.

Payment processors, identity verification services, game providers, hosting companies and customer support platforms receive the information necessary to perform their functions. These providers operate under strict confidentiality agreements.

We disclose information when required by law: court orders, regulatory investigations, law enforcement requests. We also share data necessary to enforce our terms of use or protect against fraud.

If Dendera Casino undergoes a merger, acquisition or sale, your information may be transferred to the new entity. You will be notified of such changes with options regarding your data.

Data security & retention

We implement industry-standard security measures to protect your information from unauthorised access, alteration, disclosure or destruction.

Encryption: All data transfers use 256-bit SSL encryption. Stored data is encrypted at rest using industry-standard protocols.

Access controls: Only authorised personnel with a legitimate business need can access personal information. Access logs track all data queries.

Regular audits: Security systems undergo periodic review and testing to identify vulnerabilities and ensure compliance with best practices.

Despite these measures, no online system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

We retain your personal information for as long as your account remains active, plus the legally required period for record-keeping.

After account closure, financial transaction records are kept for 7 years to comply with anti-money-laundering regulations and tax requirements. Other personal data is deleted within 90 days of account closure unless legal obligations require longer retention.

You may request data deletion by contacting support, subject to our legal retention obligations.

Your rights over your data

You have specific rights regarding your personal information under applicable data protection laws.

To exercise these rights, contact our support team with your request. We respond within 30 days.

International data transfers

Dendera Casino operates internationally with servers and service providers in multiple jurisdictions. Your information may be transferred to and stored in countries outside Germany.

We provide appropriate protection for international transfers through contractual safeguards, encryption and compliance with applicable data protection frameworks. By using our platform, you consent to these international transfers.

Protection of minors

Dendera Casino services are restricted to individuals 18 years and older. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will immediately delete the account and associated data.

Parents or guardians who believe their child has registered should contact support immediately for account closure.

Policy updates & contact

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements or platform features. Material changes will be communicated via email or prominent notice on the platform.

Continued use of Dendera Casino after policy updates constitutes acceptance of the revised terms. Review this policy regularly to stay informed about how we protect your information.

Questions, concerns or requests regarding this privacy policy should be directed to our support team via the contact methods provided on the site.

We aim to respond to privacy-related enquiries within 30 days.