Contact Dendera Casino support

Need help? Have questions? Our support team is available 24/7 to assist with account issues, payment questions, technical problems or general enquiries.

Live chat support

Live chat provides immediate assistance for most issues. Available 24 hours a day, 7 days a week.

Average response time: Under 5 minutes
Availability: 24/7
Best for: Urgent issues, quick questions, account problems

Access live chat by clicking the support icon in the bottom right corner of any page while you are logged into your account.

Email support

For non-urgent enquiries or detailed questions that require documentation, email support is available.

Email: [email protected]
Response time: Typically 4–6 hours, up to 24 hours during peak times
Best for: Complex issues, document submissions, detailed enquiries

When emailing, include your username, registered email address and a detailed description of your issue. Attach relevant screenshots if applicable.

Affiliate & business contacts

For affiliate partnerships, business collaborations or media enquiries, contact our business development team:

Email: [email protected]
Response time: 2–3 business days

Complaints & dispute resolution

If you are unhappy with our service or believe you have been treated unfairly, follow this process:

Step 1: Contact our support team via live chat or email and explain your concern. Most issues are resolved at this level.

Step 2: If you are not satisfied with the initial response, request escalation to a senior support manager. Provide your case reference number and a detailed explanation.

Step 3: If the matter remains unresolved, contact our licensing authority – Curacao eGaming – for independent dispute resolution.

Operator & licensing details

Operating company: Dendera Casino
Licence number: #8048/JAZ
Licensing authority: Curacao eGaming
Website: denderacasino-bonus.com